Claims and Returns:
Do not refuse shipment or return items without first contacting us for authorization. A 50% rehandling charge will apply to any unauthorized return. All claims of damage or shortage must be reported within 5 days of your receipt of the shipment. Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent.
Our products are not returnable except for reasons of shipping error or defect in stock or workmanship, and then, only upon authorization from our home office.
Any authorized return for reasons other than defect or our error will be credited less transportation charges and a 25% restocking fee.
Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available, we usually cancel that item and ask customer to reorder.
Shortages on orders received, must be reported in writing within 5 business days from the date of delivery.
Terms of Sale:
All orders are subject to approval by our main office, and processed orders are not cancelable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment.
Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.
Normally, GROUND ORDERS are processed and
shipped out from our warehouse within 3 to 5 business days. They will then incur
time in transit, which could be 1 to 5 business days, depending on the shipping
address. Ground delivery time is not guaranteed. If you need a
guaranteed delivery date, then you will need to choose the appropriate express
shipping method for your order.
All shipments are sent via FedEx. We cannot ship products from PartySecret.com via any other method.
We will do our best to ship express orders the same business day the order is placed, but the order may not ship until the next business day. Your order must be placed by 10:00am Eastern Time to be eligible for same day shipping. If placed after that time, it will ship the next business day.
EXPRESS SHIPPING NOTES: If you need a faster service than Basic Ground to U.S. destinations, we offer FedEx Express Saver, FedEx 2nd Day Air, or FedEx Std Overnight.
FedEx Ground Rates - We bill a flat rate of $10 for FedEx Ground shipping for orders under $100.00. For orders between $100 and $900.00, we bill10% of the order subtotal for FedEx Ground Shipping. We offer free FedEx Ground Shipping to destinations in the continental U.S. for orders over $900.00.
Shipping amounts quoted by our shopping cart for destinations outside the continental U.S., such as Alaska and Hawaii, will not be accurate. We will email you with an accurate shipping quote for your approval before processing and shipping your order.
Here's the shipping times for the various Express shipping methods:
Express Saver - Arrives 3 business days after the day it ships out. Example: Ships on Monday, arrives on Thursday. Ships on Friday, arrives on Wednesday and so forth.
2nd Day Air - Arrives 2 business days after the day it ships out. Example: Ships on Monday, arrives on Wednesday. Ships on Friday, arrives on Tuesday and so forth.
Std Overnight - Arrives by 3:00pm on the next business day after the day it ships out. Example: Ships on Monday, arrives on Tuesday. Ships on Friday, arrives on Monday and so forth. If you need delivery by 10:00 am or Saturday delivery, choose Next Day Air Saver, and then let us know your request by using the "Special Instructions" section on the checkout page. UPS does offer these services, but the cost will be more and we will bill you the additional amount to your credit card.
International Orders - Please place your order online and choose basic ground shipping. We will email you with the shipping cost for your shipment and await your approval prior to shipping the package.
Party Secret is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.
Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment You may choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.
Statistical Information About Your Visit
Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and from which browsers people use. We use these statistics about your visit to help us improve the performance of our Web site.
Your Ability to Opt-Out of Further Notifications
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at email@example.com.